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Terms of Policy
Return Policy
Eligibility for Returns:
- Sea Moss Gel: Due to the perishable nature of sea moss gel, it is not eligible for returns or refunds.
- Sea Moss-Infused Hair Care Products and Sea Moss-Infused Skin Care Products: To be eligible for a return, the product must be unused, unopened, and in its original packaging.
Return Process:
- Contact our customer service within 14 days of receiving your order to initiate a return. Provide your order details and reason for the return.
- Our customer service team will guide you through the return process, including providing a return authorization number (RMA) if applicable.
- Securely package the product to prevent damage during return shipping.
Return Shipping:
- The customer is responsible for return shipping costs unless the return is due to our error.
- Use a trackable shipping method to ensure the safe return of the product.
- We are not responsible for lost or damaged items during return shipping.
Refunds:
- After receiving and inspecting the returned product, we will process the refund if applicable.
- Refunds will be issued to the original payment method used for the purchase.
- Allow up to 7 business days for the refund to be processed and reflected in your account.
Exchanges:
- We do not offer exchanges. If you want a different product, follow the return process and place a new order.
Damaged or Defective Products:
- Contact customer service within 48 hours of receiving the order if you receive a damaged or defective product.
- Provide detailed information and, if possible, include photos of the damaged or defective item.
- We will assess the situation and provide a resolution, such as a replacement or refund.
Please note that this return policy is subject to change without prior notice. Review the policy before making a purchase. Contact our customer service team for any further questions or concerns.
Privacy Policy
Information Collection:
- We may collect personal information from you when you visit our website, make a purchase, or interact with our services. This information may include your name, email address, shipping address, and payment details.
- We also collect non-personal information such as your IP address, browser type, and device information for analytics purposes.
Use of Information:
- We use the collected information to process your orders, provide customer support, and improve our services.
- Your email address may be used to send you order updates, promotional offers, and newsletters. You can opt out of these communications at any time.
- We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business.
Data Security:
- We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure.
- However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.
Cookies:
- We use cookies to enhance your browsing experience and track website usage. You can disable cookies in your browser settings if you prefer not to have them stored on your device.
Third-Party Links:
- Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policies of any third-party sites you visit.
Children's Privacy:
- Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us to have it removed.
Changes to Privacy Policy:
- We may update our privacy policy from time to time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.
By using our website and services, you consent to the terms of this privacy policy. If you have any questions or concerns regarding our privacy practices, please contact us.
